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Introduction

OverviewGetting startedWhat is Saasco?

SDK

Quick startTrackingIdentifyConfigurationWidgetsProperties

MCP

Quick startHow it worksAuthorizationTool reference

REST API

Quick start
Set up KnowledgePopulate the knowledge base
getList ArticlesgetGet ArticlepostCreate ArticleputUpdate ArticlepostUpload Article ImagedelDelete ArticlegetGet Public ArticlegetGet Public Articles By IDsgetGet Related ArticlesgetSearch ArticlesgetInstant Search ArticlespostAdd Article ReactionpostIncrement Article Views
KnowledgeArticles

Increment Article Views

Adds one to an article's view counter. Public and unauthenticated, intended to be called on page load. Every call counts. There is no per-reader deduplication, so this measures page views rather than unique readers.

POST
/knowledge/articles/{articleId}/views

Authorization

Authorization
AuthorizationBearer <token>

In: header

Path Parameters

articleIdrequiredstring

ID of the article whose view count to increment.

Response Body

application/json

application/json

application/json

application/json

application/json

curl -X POST "https://www.saasco.com/api/v2/knowledge/articles/string/views"
true
{
  "code": "BAD_REQUEST",
  "message": "Invalid input data",
  "issues": []
}
{
  "code": "UNAUTHORIZED",
  "message": "Authorization not provided",
  "issues": []
}
{
  "code": "FORBIDDEN",
  "message": "Insufficient access",
  "issues": []
}
{
  "code": "INTERNAL_SERVER_ERROR",
  "message": "Internal server error",
  "issues": []
}

Add Article Reaction

Records a reader's helpfulness rating on an article, incrementing that article's happy, neutral, or sad counter. Public and unauthenticated, so it can be called straight from a help-center page. There is no deduplication. The same reader can react repeatedly.

List Collections

Lists a help center's collections, each with its articles and nested child collections, for building the navigation tree. Nested articles omit body, description, reaction counts, and author — fetch an article by id for those. Includes drafts and internal articles. Use List Public Collections for the reader-facing version.