Embedded chat
Bring support into the site or product where people need it.
Saasco SupportPart of your connected customer stack
Helpful by default. Human when it counts.
Bring customer conversations, your knowledge base, and an AI assistant together. Give people a useful answer—and your team the context to help.
$2 in free usage credits. Start with one app. Grow into the stack.Answer with your knowledge
Give AI the information your business wants it to use.
Keep people in the loop
Offer a clear route from AI help to a human.
Remember the customer
Bring context into the conversation.
Explore your connected customer stack
SupportOne connected customer stack
NNorthstar supportHere to help
Can you help me with my order?
Of course. I have your details right here. Would you like me to connect you with our team?
MC
Maya ChenYour customer. Their history. All here.
Product illustration · Sample data
Built for businesses reaching millions. Trusted by seven-figure agencies.
Launch Agent
ThieveTHE WORK BEHIND THE WORK
A fast answer only helps if it’s a useful one.
Customers want to move forward. They don’t want to restate their question, search another help page, or wonder how to reach a person when the answer needs more care.
Bring a knowledge-backed assistant and your team into one support experience. Configure what the assistant knows, keep the conversation visible, and make human handoff part of the path.
BUILT FOR THE WAY YOU WORK
A useful answer starts with understanding the person asking.
A branded support widget, chat and email conversations, an AI agent with your knowledge, and a shared inbox with the customer’s context right beside it.
01 / THE WHOLE CONVERSATION
The answer. And everything around it.
Move from the queue to the conversation to the customer details. Filter by state or assignee, search messages, and see recent events without losing your place. The person behind the question stays in view.
- Chat and email in a shared inbox
- Contact, Stripe, actions, and event details
- Open, Closed, and Spam queues
MCMaya ChenWebsite chatOpen
Can I change my delivery address?
AI AgentI’ll get someone from our team to help before your order ships.
Assigned to Jamie
Recent EventsPurchase Completed2 minutes before this conversation
Inbox · The actual three-panel structure, simplified for the preview.
02 / YOUR PRODUCT, IN ITS OWN WORDS
Give your AI something useful to work with.
Connect your knowledge articles and configure how the agent represents your business. Add custom tools or import an OpenAPI definition when you want the agent to work with your own systems.
- Answers grounded in configured knowledge
- Custom tools and OpenAPI import
- Agent identity and workspace configuration
Your knowledge. Useful answers.
Material care guide
Delivery & returns
Frequently asked questions
Custom toolExample configuration
get_order_statusorder_id"NS-1024"
Example custom tool · Your team configures the endpoint and allowed behavior.
03 / HUMAN WHEN IT MATTERS
Make the handoff feel like a conversation.
When someone needs your team, give the conversation an owner. A confirmed handoff moves it from the AI to a teammate. Customer context and the conversation history go with it.
- Confirmed AI-to-human handoff
- Named ownership and assignee filters
- Office hours and per-conversation AI cost
A real person, right here
Could I speak to someone on the team?
Of course. Would you like me to connect you with our team?
Conversation ownerAI Agent
Illustrated sequence · The customer confirms the handoff before ownership changes.
THE DETAILS MAKE THE DIFFERENCE
Helpful by design. Human when it matters.
Email conversations
Keep replies threaded with the appropriate email-domain setup.
Knowledge-backed answers
Give the agent the articles and instructions it needs.
Customer context
Keep profile, payment context, and recent activity alongside messages.
Your own tools
Connect configured actions through custom tools or OpenAPI import.
Team control
Search, assign, close, reopen, and review conversations.
PUT IT TO WORK
Support the moment your customer is in.
Choose a situation. See how the product helps you move it forward.
THE GOAL
Help customers get unstuck with information you maintain.
- 1
Add your knowledge
Connect the content that explains your product and policies.
- 2
Configure the experience
Set up the assistant and support widget for your project.
- 3
Review conversations
See the questions people ask and improve the information behind the answers.
Useful first-line help that you can keep improving.
FROM IDEA TO FIRST RESULT
Give your support a thoughtful starting point.
Start with Support. Everything else can wait until you need it.
Get started free Explore the documentation- 1
Connect your knowledge
Add help content and configure the agent’s identity and instructions.
- 2
Set up your widget
Style the experience, configure security, and install it on your site.
- 3
Bring your team in
Set office hours, manage the inbox, and add tools as needed.
ROOM TO GROW
Help more.
Pay for the work used.
AI and other support activity draw from your project’s usage balance. Model and tool choices affect cost; there is no single flat estimate for every conversation.
Explore pricing One connected balance$2to get going
Free usage credits included.
Top up when you’re ready for more.
Can a real teammate take over?
Yes. Confirmed handoff assigns the conversation to a team member. Replying from the inbox also takes ownership of the conversation.
Does it support email as well as website chat?
Yes. Email conversations require the appropriate sending and receiving domain configuration so replies can be threaded correctly.
Can the AI use our own tools?
You can configure custom tools and import OpenAPI definitions. The capabilities depend on the endpoints, permissions, and behavior your team configures.
Can I style the widget?
Yes. Widget settings include branding, greeting, workspace name, and AI agent identity, alongside appearance configuration.
How is customer identity protected?
Support supports signed customer identity and project-scoped access. Configure the widget’s security for your implementation; the Security page explains the underlying controls.
Context is a better starting point.
A conversation belongs alongside your customer relationship. Give your support team a clearer starting point and your customers less explaining to do.
Start with Support